We’re Taking New Clients

If you’ve been thinking about starting therapy, you might be wondering, “Are they even taking new clients?” or “Where do I begin?” 

The good news is—yes, we’re currently welcoming new clients at CBT Professionals, and getting started is simpler than you might think. 

Whether you’re experiencing anxiety, low mood, stress, or just need support navigating a life change, our warm and experienced psychologists in Gold Coast and Brisbane are here to help. In this blog, we’ll guide you through the full process of becoming a client—from booking your first session to what happens next—so you can take that important first step with confidence. 

Why People Start Therapy 

People seek therapy for all sorts of reasons. Some are experiencing mental health symptoms like panic attacks, chronic worry, or persistent sadness. Others are going through a tough life transition—grief, relationship changes, or work stress—and need a safe space to talk things through. 

There’s no “right” reason to start therapy. If something is affecting your wellbeing or quality of life, it’s valid—and support is available. You don’t need to wait until things are unbearable to reach out. In fact, many people say they wish they’d started sooner. 

Step 1: Making the Decision to Reach Out 

Deciding to seek therapy can be a huge step in itself. It means you’re ready to prioritise your mental health, and that’s something to be proud of. But we also understand that reaching out can feel daunting, especially if you’ve never spoken to a psychologist before. 

That’s why we’ve designed our intake process to be as clear, friendly, and stress-free as possible. 

Step 2: How to Book Your First Appointment 

There are three easy ways to get started with CBT Professionals: 

1. Book Online

Our secure online booking system allows you to choose a clinic, psychologist, and available time that suits you. You’ll find options for both Gold Coast and Brisbane locations. 

Click here to book your first session 

2. Call Us Directly

Prefer to speak to someone? Give our friendly team a call and we’ll help match you with a psychologist who suits your needs and availability. We’re happy to answer questions and guide you through the booking process. 

Phone: 07 3102 1366 

3. Send an Online Enquiry

If you’re not quite ready to book but have some questions, feel free to fill out our contact form. One of our team members will get in touch with more information. 

Contact us here 

Step 3: What Happens After You Book? 

Once your booking is confirmed, here’s what you can expect next: 

Confirmation Email 

You’ll receive a confirmation email with your appointment details, location or online link, and any forms we need you to complete. These forms are straightforward and help us understand a bit more about what’s bringing you to therapy. 

Intake Paperwork 

You may be asked to fill in a short intake form. This includes basic personal information, any relevant medical history, and your main reasons for seeking therapy. It helps your psychologist prepare and tailor the session to you. 

Your Chosen Location 

You can choose to see your psychologist at either our Gold Coast or Brisbane offices. We also offer online therapy sessions if that’s more convenient or comfortable for you. 

Step 4: Your First Appointment 

Your first session is a chance for you and your psychologist to get to know each other. There’s no pressure to share everything at once. The focus is on building rapport, understanding what you’d like support with, and beginning to outline goals for therapy. 

Your psychologist may ask questions such as: 

• What’s prompted you to seek help now? 

• How have you been feeling recently? 

• Are there particular situations or thoughts that are causing distress? 

• What would you like to gain from therapy? 

You can share as much or as little as feels right for you. It’s a collaborative, supportive space designed to help you feel safe and understood. 

Step 5: Planning Ongoing Sessions 

After your initial appointment, your psychologist will usually recommend a plan moving forward. This might involve weekly or fortnightly sessions at first, depending on your needs. You’ll work together to develop strategies, build insight, and track your progress over time. 

You’re also free to ask questions at any stage, including about the therapy process, goals, or treatment approach (like CBT, ACT, or mindfulness strategies). 

Who Will I Work With? 

At CBT Professionals, we have a team of highly qualified, warm, and experienced psychologists who specialise in areas such as: 

• Anxiety and panic 

• Depression and low mood 

• Stress and burnout 

• Life transitions and adjustment issues 

• Trauma and PTSD 

• Children’s and teen mental health 

• Perinatal and postnatal mental health 

You can view our full team and their profiles on our website to see who might be the right fit for you. 

Meet our team 

Common Questions We Hear 

“I’ve never seen a psychologist before—what if I don’t know what to say?”
That’s completely okay. Your psychologist will gently guide the conversation and help you explore what’s on your mind. You don’t need to have it all figured out. 

“Is this confidential?”
Yes. Everything discussed in therapy is confidential, unless there are safety concerns (which your psychologist will explain clearly in your first session). 

“Do I need a referral?”
You don’t need a referral to book privately, but if you have a Mental Health Treatment Plan from your GP, you may be eligible for Medicare rebates. We’re happy to explain how this works when you get in touch. 

Start Your Therapy Journey Today 

Taking the first step can be the hardest part—but you don’t have to do it alone. At CBT Professionals, we’re here to make the process as smooth and welcoming as possible. 

We’re currently accepting new clients at our Gold Coast and Brisbane clinics, as well as offering secure online therapy appointments. 

✨ Whether you’re feeling anxious, overwhelmed, low, or just need someone to talk to—support is available now. 

✅ Ready to begin? 

Book your first session here
View Gold Coast services
View Brisbane services
Or call us on: 07 3102 1366 

We’re here when you’re ready.