Terms & Conditions

Please click to view the terms and conditions associated with your referral pathway of choice.

Mental Health Care Plan Referrals Under the Medicare Benefits Scheme
  1. Referral and Treatment:
    • Treatment is available only to the individual named on the Mental Health Care Plan and may be provided in-person, or via phone or video call appointment.
    • Mental Health Care Plan Referrals provide 10 rebateable sessions in a calendar year (from January to December).
    • The patient (or their guardian) is responsible for notifying us if the individual named on the Mental Health Care Plan has accessed any rebateable sessions at another practice during the same calendar year.
    • After 6 sessions, the mental health practitioner is required by Medicare to provide a progress report including recommendations for further therapy to the GP.
    • A patient must re-visit their GP for a new referral after 6 sessions to access any remaining sessions under the Mental Health Care Plan.
    • If a patient is nearing the end of their Medicare entitlements before they feel ready to end sessions, options for furthering treatment will be discussed with the therapist.
  2. Billing:
    • The Upfront Fee is due following each appointment. Payment can be made by cash, EFTPOS or credit card. Click to view our fee schedule.
    • Please note that CBT Professionals is not responsible if the patient’s Medicare rebate claim is declined. The rebate process is managed directly by Medicare, and any issues or inquiries regarding the status or eligibility of your rebate must be addressed with Medicare directly. It is the patient's responsibility to follow up with Medicare if a rebate is not successfully processed.
    • The patient (or their guardian) is responsible for payment of the full appointment fee following the use of 10 rebateable sessions in a calendar year should therapy continue under a Private arrangement.
    • Accounts that have not been paid for after 60 days will be turned to a collection agency to secure payment. Please note that these prices are subject to an annual increase as of the 1st of July.
  3. Cancellation:
    • Appointment cancellations or changes received after 12:00 p.m. (noon) AEST the business day prior to the scheduled appointment, will incur a $100 late cancellation fee. This fee is payable by the patient (or their guardian) and cannot be passed onto Medicare.
    • Failing to attend a scheduled appointment without prior notice of cancellation will incur a no-show fee of $100. This fee is payable by the patient (or their guardian) and cannot be passed onto Medicare.
Private
  1. Referral and Treatment:
    • Treatment is available in-person, or via phone or video call appointment.
    • Therapeutic services engaged with one of our Mental Health Practitioners under a Private arrangement.
    • If the individual has a diagnosable mental disorder, they may be eligible for a Mental Health Care Plan referral under Medicare that would provide rebates for sessions. Should you wish to know more about this scheme, please discuss this with the therapist.
  2. Billing:
    • The appointment fee is due following each appointment. Payment can be made by cash, EFTPOS or credit card. Click to view our fee schedule.
    • Accounts that have not been paid for after 60 days will be turned to a collection agency to secure payment. Please note that these prices are subject to an annual increase as of the 1st of July.
  3. Cancellation:
    • Appointment cancellations or changes received after 12:00 p.m. (noon) AEST the business day prior to the scheduled appointment, will incur a $100 late cancellation fee.
    • Failing to attend a scheduled appointment without prior notice of cancellation will incur a no-show fee of $100.
Third Pary Referral
  1. Eligibility:
    • Therapeutic services engaged with one of our Mental Health Practitioners under a pre- approved third party payment arrangement.
    • Third party meaning that an external entity or individual, other than the patient themselves or their immediate family, is paying for their therapy sessions. This could include but is not limited to insurance providers, employers, government agencies, non-profit organisations.
    • Billing approval and authorisation must be received in writing prior to commencement of therapy.
  2. Referral and Treatment:
    • At the conclusion of the approved sessions under this Third-party payment arrangement and if you have a diagnosable mental disorder, you may be eligible for a Medicare Mental Health Care Plan referral that would provide rebates for your sessions. Should you wish to know more about this scheme, please discuss this with your therapist.
  3. Billing:
    • Sessions declined by the third party will be invoiced under the Private Fee rate. Click to view our fee schedule.
    • A patient is responsible for any and all costs in accordance with the fee schedule if the third party decides to discontinue the payment agreement during the therapeutic service. Payment can be made by cash, EFTPOS or credit card and is due on the day of session.
    • Accounts that have not been paid for after 60 days will be turned to a collection agency to secure payment. Please note that these prices are subject to an annual increase as of the 1st of July.
  4. Cancellation:
    • Appointment cancellations or changes received after 12:00 p.m. (noon) AEST the business day prior to the scheduled appointment, will incur a $100 late cancellation fee. This fee will need to be paid directly by the patient and cannot be passed on to the third party.
    • Failing to attend a scheduled appointment without prior notice of cancellation will incur a no-show fee of $100. This fee will need to be paid directly by the patient and cannot be passed on to the third party.
Couples Counselling
  1. Referral and Treatment:
  2. Billing:
    • The appointment fee is due following each appointment. Payment can be made by cash, EFTPOS or credit card and is due on the day of session.
    • Accounts that have not been paid for after 60 days will be turned to a collection agency to secure payment. Please note that these prices are subject to an annual increase as of the 1st of July.
  3. Cancellation:
    • Appointment cancellations or changes received after 12:00 p.m. (noon) AEST the business day prior to the scheduled appointment, will incur a $100 late cancellation fee.
    • Failing to attend a scheduled appointment without prior notice of cancellation will incur a no-show fee of $100.
Plan Managed Participants under the National Disability Insurance Scheme (NDIS)
  1. Eligibility:
    • A patient needs to be an eligible and approved Plan-Managed NDIS Participant under the NDIS Scheme.
    • A patient (or their guardian) is required to provide our office with details their NDIS Reference number, NDIS Plan Managed provider name and contact information, and a copy the NDIS Plan approval letter.
    • It is the responsibility of the patient (or their guardian) to advise our office when your NDIS funding has been discontinued or if there has been a change in NDIS Plan Managed provider.
    • Before the commencement of therapy, the patient (or their guardian) must complete an NDIS Service Agreement. This ensures clarity around the services provided and mutual responsibilities.
    • The NDIS Service Agreement must be renewed annually and/or upon the review of the patient’s NDIS Plan to ensure that the terms reflect any updates or changes to the plan.
  2. Referral and Treatment:
    • Upon request from the NDIS Plan Managed provider, the therapist will provide a report with recommendations regarding future management of the patient’s needs.
    • Additional costs may be incurred for any other report requests made. These will be discussed with the patient (or their guardian) by the treating provider prior to the provision of service. Prior to commencement of the report, funding approval must be obtained by the Plan Manager.
    • If the patient’s NDIS entitlements are coming to an end before they feel ready to end sessions, please discuss options for furthering treatment with the therapist.
  3. Billing:
    • A patient is responsible for any costs if claim is not accepted, closed, or fails to hold a valid NDIS Plan approval letter. Payment can be made by cash, EFTPOS or credit card and is due on the day of session.
    • Sessions declined by NDIS will be invoiced under the Private Fee rate. Click to view our fee schedule.
    • Accounts that have not been paid after 14 days will incur a cease of treatment until the account is date up to date and accounts that have not been paid after 60 days will be turned over to a collection agency to secure payment.
  4. Cancellation:<.strong>
    • If a participant does not arrive (no-show) or cancels/ changes their appointment with short notice (after 12:00 p.m. (noon) AEST the business day prior to the scheduled appointment), 100% of the agreed fee associated with the activity from the participant’s plan will be claimed.
Self Managed Participants under the National Disability Insurance Scheme (NDIS)
  1. Eligibility:
    • A patient needs to be an eligible and approved Self-Managed NDIS Participant under the NDIS Scheme.
    • Under this arrangement, the patient (or nominated biller) will pay all accounts owing and claim reimbursement for funds through NDIS directly.
    • Before the commencement of therapy, the patient (or their guardian) must complete an NDIS Service Agreement. This ensures clarity around the services provided and mutual responsibilities.
    • The NDIS Service Agreement must be renewed annually and/or upon the review of the patient’s NDIS Plan to ensure that the terms reflect any updates or changes to the plan.
  2. Referral and Treatment:
    • Near the end of the patient’s plan cycle, the treating clinician upon request from the patient (or their guardian) will provide a review report with recommendations regarding future management of the patient’s needs.
    • Additional costs may be incurred for any other report requests made. These will be discussed with the patient (or their guardian) by the treating provider prior to the provision of service and are in accordance with the current APS rates. Prior to commencement of the report a signed written agreement must be obtained.
    • If the patient’s NDIS entitlements are coming to an end before they feel ready to end sessions, please discuss options for furthering treatment with the therapist.
  3. Billing:
    • All billing is in accordance with our Private Fee and are not subject to the NDIS pricing arrangements within the NDIS price guide. Click to view our fee schedule.
    • Please note that should the participant’s claim for reimbursement be denied, CBT Professionals hold no responsibility over this decision.
    • Accounts that have not been paid after 14 days will incur a cease of treatment until the account is date up to date and accounts that have not been paid after 60 days will be turned over to a collection agency to secure payment.
  4. Cancellation:
    • If a participant does not arrive (no-show) or cancels/ changes their appointment with short notice (after 12:00 p.m. (noon) AEST the business day prior to the scheduled appointment), a cancellation fee of 100% of the session cost will apply.
WorkCover / WorkSafe Referral
  1. Eligibility:
    • A worker needs a current Work Capacity Certificate (WCC) from the treating medical provider to cover any time away from work and/or the period the treatment is needed.
    • A patient is required to provide our office with details of your Case Number, Case Manager’s Name and contact Information and a copy of the current WCC.
    • WorkCover can only cover the cost of treatment if a claim is accepted. It is the responsibility of the patient to advise our office of the date your claim has been closed when advise by Workcover.
  2. Referral and Treatment:
    • Treatment is available only to the individual named on the WorkCover Capacity Certificate and may be provided in person or by video consultation (phone consultations are not covered).
    • Your mental health practitioner is required by WorkCover to provide them with a report and a recommendation regarding future management of your problem.
    • If your WorkCover entitlements are coming to an end before you feel ready to end your sessions, options for furthering your treatment, please discuss with your therapist.
    • Treatment will be deemed to have ended if there is no treatment for a period of two (2) calendar months. If further treatment is then required, the worker must obtain another Work Capacity Certificate from their treating medical provider and a Provider Management Plan (PMP) will need to be submitted prior to any services being delivered. A fee may be applicable for your mental health practitioner to prepare and submit a PMP.
  3. Billing:
    • A patient is responsible for any costs if claim is not accepted, closed, or fails to hold a valid Work Capacity Certificate from the treating doctor. Payment can be made by cash, EFTPOS or credit card and is due on the day of session.
    • Sessions declined by WorkCover will be invoiced under the Private Fee rate. Click to view our fee schedule.
    • Accounts that have not been paid for after 60 days will be turned to a collection agency to secure payment. Please note that these prices are subject to an annual increase as of the 1st of July.
  4. Cancellation:
    • If your appointment is cancelled after 12:00 p.m. (noon) AEST the business day prior to your scheduled appointment, a $100 late cancellation fee will be charged to you. This fee will need to be paid directly by you and cannot be passed on to WorkCover / WorkSafe.
    • If you fail to attend your scheduled appointment without prior notice of cancellation, a $100 no-show fee will be charged to you. This fee will need to be paid directly by you and cannot be passed on to WorkCover / WorkSafe.
Queensland Police Service (QPS) Referral
  1. Eligibility:
    • You have chosen to engage therapeutic services with one of our Mental Health Practitioners under a pre- approved QPS payment arrangement.
  2. Referral and Treatment:
    • Treatment is available only to the individual named on the QPS Referral and may be provided in-person, or via phone or video call appointment.
    • At the conclusion of the approved sessions under the QPS payment arrangement and if you have a diagnosable mental disorder, you may be eligible for a Medicare Mental Health Care Plan referral that would provide rebates for your sessions. Should you wish to know more about this scheme, please discuss this with your therapist.
  3. Billing:
    • A patient is responsible for any and all costs if the QPS decides to discontinue the payment agreement during the therapeutic service. Payment can be made by cash, EFTPOS or credit card and is due on the day of session.
    • Accounts that have not been paid for after 60 days will be turned to a collection agency to secure payment. Please note that these prices are subject to an annual increase as of the 1st of July
  4. Cancellation:
    • Appointment cancellations or changes received after 12:00 p.m. (noon) AEST the business day prior to the scheduled appointment, will incur a $100 late cancellation fee. This fee is payable by the patient and cannot be passed on to QPS.
    • Failing to attend a scheduled appointment without prior notice of cancellation will incur a no-show fee of $100. This fee is payable by the patient and cannot be passed on to QPS.
Department of Veterans' Affairs (DVA) - D904 Request/Referral
  1. Eligibility:
    • All DVA Health Cards must be current and valid, as indicated by their expiry date, for individuals to access DVA-funded treatment.
    • Gold Card holders are entitled to receive clinically necessary treatment for all health conditions covered by DVA’s healthcare arrangements.
    • White Card holders are entitled to treatment for specific conditions only.
    • Spouses and dependents of living cardholders are not automatically eligible for treatment under DVA’s healthcare arrangements.
    • Phone and video consult services may be provided if an in-person consultation is not possible. Telephone consultations can only be provided where videoconferencing is not available.
  2. Referral and Treatment:
    • Treatment is available only to the individual named on the DVA Health Card and must be provided in person unless otherwise permitted by the applicable fee schedule.
    • A referral to an allied health service is valid for one treatment cycle which is either: (a) 12 sessions of treatment starting from the date of referral (which includes a consultation, treatment or assessment described within the Schedule of Fees. Diagnostic procedures, report writing, and ordering aids or equipment are excluded), or (b) 1 year from the date of the referral where the year ends before the entitled person has received 12 sessions of treatment. Clients can have as many treatment cycles as their GP decides are clinically necessary. These arrangements ensure the health care is the most appropriate for our client’s needs.
    • Your mental health practitioner is required by the Commission to provide a progress report, including recommendations for continued therapy, to your GP. This report will form part of your medical records at your GP’s practice, where all necessary measures will be taken to ensure confidentiality.
    • A new referral is required for any new condition that needs treatment.
  3. Billing:
    • A patient is responsible for any costs incurred outside of the criteria of the DVA funded treatments. Payment can be made by cash, EFTPOS or credit card and is due on the day of session.
    • Sessions declined by The Department of Veterans' Affairs will be invoiced under our Private Fee rate (Click to view our fee schedule). Payment can be made by cash, EFTPOS or credit card and is due on the day of session.
    • Accounts that have not been paid for after 60 days will be turned to a collection agency to secure payment. Please note that these prices are subject to an annual increase as of the 1st of July.
  4. Cancellation:
    • If Appointment cancellations or changes received after 12:00 p.m. (noon) AEST the business day prior to the scheduled appointment, will incur a $100 late cancellation fee. This fee will need to be paid directly by you and cannot be passed on to The Department of Veterans' Affairs.
    • Failing to attend a scheduled appointment without prior notice of cancellation will incur a no-show fee of $100. This fee will need to be paid directly by you and cannot be passed on to The Department of Veterans' Affairs.
Victim Assist Queensland (VAQ) Pathway
  1. Eligibility:
    • Therapeutic services engaged with one of our Mental Health Practitioners under a pre- approved Victim Assist Queensland payment arrangement.
  2. Referral and Treatment:
    • At the conclusion of the approved sessions under VAQ, and if you have a diagnosable mental disorder, you may be eligible for a Medicare Mental Health Care Plan referral that would provide rebates for your sessions. Should you wish to know more about this scheme, please discuss this with your therapist.
  3. Billing:
    • Sessions declined by VAQ will be invoiced under the Private Fee rate. Click to view our fee schedule. 
    • A patient is responsible for any and all costs if the VAQ decides to discontinue the payment agreement during the therapeutic service. Payment can be made by cash, EFTPOS or credit card and is due on the day of session.
    • Accounts that have not been paid for after 60 days will be turned to a collection agency to secure payment. Please note that these prices are subject to an annual increase as of the 1st of July.
  4. Cancellation:
    • Appointment cancellations or changes received after 12:00 p.m. (noon) AEST the business day prior to the scheduled appointment, will incur a $100 late cancellation fee. This fee will need to be paid directly by you and cannot be passed on to VAQ.
    • Failing to attend a scheduled appointment without prior notice of cancellation will incur a no-show fee of $100. This fee will need to be paid directly by you and cannot be passed on to VAQ.
Eating Disorders Program (EDP) Referrals Under the Medicare Benefits Scheme
  1. Referral and Treatment:
    • Treatment is available only to the individual named on the Eating Disorders Program and may be provided in-person or via phone or video call appointment.
    • This Scheme provides 40 rebateable sessions with an Allied Health Professional in the 12 month period following from the date of your referral.
    • The patient (or their guardian) is responsible for notifying us if the individual named on the Eating Disorders Program has accessed any rebateable sessions with another Allied Health Professional within 12 months of the date of their referral.
    • After each set of 10 sessions, the allied health provider is required by Medicare to provide the referring GP with a progress report following the first and last session.
    • The patient must re-visit the GP for a new referral at this point (after 10 sessions) to access a further 10 sessions under the Eating Disorders Program. To access more than 20 sessions with your mental health practitioner, you will also require a review with a specialist, either a Psychiatrist or Pediatrician, before you complete 20 sessions.
    • If you are nearing the end of your Medicare entitlements before you feel ready to end your sessions, options for furthering your treatment will be discussed with your therapist.
  2. Billing:
    • The Upfront Fee is due following each appointment. Payment can be made by cash, EFTPOS or credit card and is due on the day of session. Click to view our fee schedule.
    • Please note that CBT Professionals is not responsible if the patient’s Medicare rebate claim is declined. The rebate process is managed directly by Medicare, and any issues or inquiries regarding the status or eligibility of your rebate must be addressed with Medicare directly. It is the patient's responsibility to follow up with Medicare if a rebate is not successfully processed.
    • You are responsible for payment of the full appointment fee following the conclusion of your maximum rebateable sessions in the 12-month period since your referral date.
    • Accounts that have not been paid for after 60 days will be turned to a collection agency to secure payment. Please note that these prices are subject to an annual increase as of the 1st of July.
  3. Cancellation:
    • Appointment cancellations or changes received after 12:00 p.m. (noon) AEST the business day prior to the scheduled appointment, will incur a $100 late cancellation fee. This fee is payable by the patient and cannot be passed onto Medicare.
    • Failing to attend a scheduled appointment without prior notice of cancellation will incur a no-show fee of $100. his fee is payable by the patient and cannot be passed onto Medicare. This fee is payable by the patient and cannot be passed onto Medicare.
Chronic Disease Management (CDM) Plan Referrals Under the Medicare Benefits Scheme
  1. Referral and Treatment:
    • Treatment is available only to the individual named on the Chronic Disease Management Plan and may be provided in person or via phone or video call appointment.
    • This Scheme provides 5 rebateable sessions with an Allied Health Professional (from January to December).
    • The patient (or their guardian) is responsible for notifying us if individual named on the Plan has accessed any rebateable sessions with another Allied Health Professional during the same calendar year.
    • The allied health provider is required by Medicare to provide the referring GP with a progress report following the first and last session.
    • If the patient is nearing the end of their Medicare entitlements before feeling ready to end sessions, options for furthering treatment will be discussed with the therapist.
  2. Billing:
    • The Upfront Fee is due following each appointment. Payment can be made by cash, EFTPOS or credit card. Click to view our fee schedule.
    • Please note that CBT Professionals is not responsible if the patient’s Medicare rebate claim is declined. The rebate process is managed directly by Medicare, and any issues or inquiries regarding the status or eligibility of your rebate must be addressed with Medicare directly. It is the patient's responsibility to follow up with Medicare if a rebate is not successfully processed.
    • The patient (or their guardian) is responsible for payment of the full appointment fee following the use of 5 rebateable sessions in a calendar year should therapy continue under a Private arrangement.
    • Accounts that have not been paid for after 60 days will be turned to a collection agency to secure payment. Please note that these prices are subject to an annual increase as of the 1st of July.
  3. Cancellation:
    • Appointment cancellations or changes received after 12:00 p.m. (noon) AEST the business day prior to the scheduled appointment, will incur a $100 late cancellation fee. This fee is payable by the patient (or their guardian) and cannot be passed onto Medicare.
    • Failing to attend a scheduled appointment without prior notice of cancellation will incur a no-show fee of $100. This fee is payable by the patient (or their guardian) and cannot be passed onto Medicare.
Wesley Mission Queensland (WMQ) Referrals
  1. Referral and Treatment:
    • Treatment is available only to the individual named on the Wesley Mission Queensland referral and may be provided in-person, or via phone or video call appointment.
    • WMQ Referrals provide 6 sessions with a mental health practitioner in the 6-month period following from the date of your referral.
    • After 6 sessions, your mental health practitioner is required by WMQ to provide your GP with a progress report.
    • If you are nearing the end of your Wesley Mission Queensland session entitlements before you feel ready to end your sessions, options for furthering your treatment will be discussed with your therapist.
  2. Billing:
    • The Upfront Fee is due following each appointment. Payment can be made by cash, EFTPOS or credit card and is due on the day of session.
    • Please note that CBT Professionals is not responsible if your Medicare rebate claim is declined. The rebate process is managed directly by Medicare, and any issues or inquiries regarding the status or eligibility of your rebate must be addressed with Medicare directly. It is the patient's responsibility to follow up with Medicare if a rebate is not successfully processed.
    • You are responsible for payment of the full appointment fee following the conclusion of your maximum rebateable sessions in the 12-month period since your referral date.
    • Accounts that have not been paid for after 60 days will be turned to a collection agency to secure payment. Please note that these prices are subject to an annual increase as of the 1st of July.
  3. Cancellation:
    • Appointment cancellations or changes received after 12:00 p.m. (noon) AEST the business day prior to the scheduled appointment, will incur a $100 late cancellation fee. This fee is payable by you and cannot be passed on to Wesley Mission Queensland.
    • If you fail to attend your scheduled appointment without prior notice of cancellation, a $100 no-show fee will be charged to you. This fee will need to be paid directly by you and cannot be passed on to Wesley Mission Queensland.
Combination Victims of Crime Tasmania (VOC) and Mental Health Care Plan (Combination) Referrals Under the Medicare Benefits Scheme
  1. Eligibility:
    • A Patient needs a valid “Reason for Decision” document with an approved funding amount to assist with the cost of therapy.
    • The Mental Health Care Plan rebate is claimed at each session and Medicare will issue a cheque to the patient to deliver to our office. The patient is responsible for delivering this cheque to our office. This cheque will be applied to the session cost and the gap issued to VOC for payment.
    • Once all Medicare sessions for the calendar year (10 sessions from January to December) are completed, any remaining VOC funding will be applied to the session cost and issued to Victims of Crime for payment.
  2. Referral and Treatment:
    • Treatment is available only to the individual named on the “Reason for Decision” document and Mental Health Care Plan and may be provided in-person or via phone or video call appointment.
    • It is the patient’s responsibility to notify us if they have accessed any rebateable sessions on their Mental Health Care Plan at another practice during the same calendar year.
    • After 6 sessions, the mental health practitioner is required by Medicare to provide a progress report including recommendations for further therapy to the GP. 
    • A patient must re-visit their GP for a new referral after 6 sessions to access any remaining sessions under the Mental Health Care Plan.
    • If a patient is nearing the end of their Medicare entitlements before they feel ready to end sessions, options for furthering treatment will be discussed with the therapist.
  3. Billing:
    • A patient is responsible for any and all costs if VOC decides to discontinue the payment agreement during the therapeutic service.
    • A patient is responsible for any costs incurred outside of the criteria of VOC funded treatments, and/or following the conclusion of Medicare’s 10 rebateable sessions.
    • A patient is responsible for the full session cost under a private arrangement once the Mental Health Care Plan entitlements and VOQ funding is exhausted. Click to view our fee schedule. Payment can be made by cash, EFTPOS or credit card and is due on the day of session.
    • Accounts that have not been paid for after 60 days will be turned to a collection agency to secure payment. Please note that these prices are subject to an annual increase as of the 1st of July.
  4. Cancellation:
    • Appointment cancellations or changes received after 12:00 p.m. (noon) AEST the business day prior to the scheduled appointment, will incur a $100 late cancellation fee. This fee is payable by the patient and cannot be passed onto Medicare or VOC.
    • If you fail to attend your scheduled appointment without prior notice of cancellation, a $100 no-show fee will be charged to you. This fee will need to be paid directly by you and cannot be passed on to Medicare or VOC.

Terms and conditions for each referral pathway are subject to change at anytime without notice. 

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Shop 51, 502 Hope Island Road
Helensvale, Qld 4212

(07) 5551 0251

NERANG

Prana Centre
Suite 3, 832 Southport-Nerang Road
Nerang QLD 4211

(07) 5668 3490

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Mt Gravatt Medical Precinct
SE 105, 1808 Logan Rd
Upper Mount Gravatt QLD 4122

(07) 3102 1366

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