Join Our Team – Reception / Admin

Be the first friendly face that welcomes every client — and start your psychology career with purpose.

At CBT Professionals, our Admin and Reception team are the heart of the client experience — the warm smiles, calm voices, and organised minds that make every visit feel supported, cared for, and understood.

If you’re passionate about people, psychology, and creating meaningful experiences, this is where your career begins.

Why You’ll Love Working With Us

A Supportive Team Culture

You’ll join a team that genuinely cares — about our clients, and about each other. We believe in kindness, balance, and growth. You’ll always feel supported, valued, and part of something that matters.

Real Career Progression in Psychology

Many of our Admin and Reception team members are psychology students who start with us while studying and grow into clinical roles.

We provide:

• Career pathways — from Receptionist → Group Facilitator → Assessment Assistant → Registered Psychologist
• Mentorship and supervision from experienced psychologists
• Flexible hours and exam support for university students
• Opportunities for clinical experience including co-facilitating group programs

If you’re studying psychology and want hands-on experience in a supportive, professional environment, this role is the perfect start.

Fun & Connection

We love an excuse to celebrate! From team lunches and themed events to end-of-year parties — there’s always something to look forward to.

Meaningful Work

Every day, you’ll support clinicians who are changing lives. The work you do helps people access the

care they need to improve their mental health and wellbeing.

About the Role

As an Reception / Admin Team Member, you’ll create a welcoming and professional environment for clients and clinicians.

Your responsibilities include:

• Greeting clients and managing the front desk with warmth and professionalism
• Managing appointment diaries for 10+ clinicians
• Handling phone, email, and online enquiries
• Supporting billing, payments, and Medicare claims
• Assisting with general administrative and reception duties (faxing, scanning, filing, cleaning, OH&S practices)

You’ll be part of a dynamic admin team that keeps everything running smoothly so our clinicians can focus on what they do best — helping people.

Who We’re Looking For

You’ll thrive in this role if you are:

• Friendly, approachable, and professional in every interaction
• Organised, reliable, and detail-oriented
• Able to multitask and stay calm in a busy environment
• Confident using administrative software and booking systems
• A great communicator and team player

Experience in a similar role is valued, but what matters most is your attitude, warmth, and willingness to learn.

A Rare Opportunity

We’ve worked hard to build a strong, supportive team — and as a result, our admin team enjoys exceptionally high retention. We’re proud that most of our staff choose to stay and grow within CBT Professionals.

Because of this stability, we typically open only two admin positions each year.

If you believe CBT Professionals could be the right fit for you, we invite you to submit an Expression of Interest to be considered when a position becomes available.

Our Locations

Helensvale • Nerang • Mt Gravatt

Our Gold Coast team works between our Helensvale and Nerang practices, while our Brisbane team is based at our Mount Gravatt location.

Submit Your Expression of Interest

If CBT Professionals sounds like the right fit for you, we’d love to hear from you. Email your resume and a short cover letter to humanresources@cbtprofessionals.com.au. We’ll contact you when a position opens that matches your skills and goals.

Find Out What It’s Like To Work At CBT Professionals

At CBT Professionals, our people are at the heart of everything. We’re proud of the warm, collaborative culture we’ve built — where everyone feels supported and encouraged to grow. Their passion, care, and dedication are what make CBT Professionals a great place to work.